Award-winning author Roth solicits the contributions of health workers from around the globe to examine the mire of technical quality and inefficient delivery that has become the U.S. healthcare system. He looks at various challenges, discussing how these are dealth with by 12 nations, all of which, according to WHO, rank higher than the U.S. in terms of services provided. Roth draws from the best to design an idealized model for healthcare that would fit this country's unique requirements. Researched and referenced to satisfy policy professionals and administrators, the book is lucidly written to engage all stakeholders with a fresh understanding of what is valuable and viable.
•
Healthcare Management
Reference

A guide for healthcare providers to forge alliances that will improve patient care, this book describes ways in which nurses and physicians can collaborate to enhance safety, quality, and treatment efficacy, and how this collaboration can have positive financial effects. It demonstrates how cooperation can meet the changing requirements of governing bodies and government regulations as well as technological advancements. It addresses the roles of direct patient caregiver, charge or team leader nurse, case manager, and clinical documentation specialist, and covers regulatory and financial topics such as Recovery Audit Contractors (RAC) and Pay for Performance.
•
Finance
Personnel and Human Resource Management
Healthcare Management
Reference

Proposing that corporations, like human bodies, have vital systems that must be cared for, this book outlines how to monitor these vital organs in a corporation. It provides a roadmap for leaders to plot a course from where they are now, to where they want to be. It begins by describing how leaders formulate effective organizational vision, mission and values, how to foster and nurture shared organizational vision to succeed, and how to clearly define strategic balanced business objectives. The book identifies the function of organizational departments and shows how to assess the quality level or health of these departments using both Lean and Six Sigma improvement tools.
•
Quality Assurance & Total Quality Management
Lean Manufacturing
Reference

Based on Hiroyuki Hirano's classic 5 Pillars of the Visual Workplace and modeled after the Shingo Prize-winning Shopfloor Series for Lean Manufacturers , this work adopts a proven reader-friendly format to impart all the information needed to understand and efficiently implement lean methodology in a healthcare setting. Written by the principals involved with the Rona Consulting Group, who were responsible for the groundbreaking implementation of the Toyota Production System at the Virginia Mason Medical Center, it provides a wealth of transferable examples along with a step-by-step hands-on guide that will demonstrate how to get an entire organization positively involved in the process.
• Lean Tools for Healthcare Series
Quality Assurance & Total Quality Management
Healthcare Management
Lean Manufacturing
Reference

The advent of organizations considering an on-site approach to the delivery of healthcare services increases in direct proportion to the rising of healthcare costs. This volume is a how-to manual on the design and implementation of an on-site program and presents the challenges and benefits of such a system. Topics discussed include hospital and specialty contracting; employee choice concerns; cost-control; ancillary services such as pharmacy, lab testing, physical therapy, and imaging; workers compensation issues; benefits consultants; quality vs. value analysis; and other considerations. A case study is provided which follows the implementation of a program from inception to introduction.
•
Healthcare Management
Business & Management
Personnel and Human Resource Management
Reference
Professional

This landmark book provides senior-level Emergency Department (ED) managers and healthcare administrators with essential tools to make their job easier in the wake of a national crisis in ED capacity. It explores the relationships of individual stakeholders and illustrates how information technology can play an important role in improving the performance of the ED. It also demonstrates how to improve financial performance, specialty services, and billing and collections functions. Because there are so many unpredictable elements related to the emergency room environment, this text explains how to predict patient volumes, flow, and space needs, using historical data to best plan for the unknowns.
•
Healthcare Management
Quality Assurance & Total Quality Management
Lean Manufacturing
Reference
Professional

Unique in its approach, this book focuses on the voice of the market (VOM) instead of the much more limiting voice of the customer (VOC). While the VOC typically refers to what the organization’s customers say, feel, or need, the voice of the market focuses not only on the needs of its customers, but also on those belonging to customers across other organizations in addition to one’s own. By focusing on the VOM, organizations can empower Six Sigma and lean initiatives with a source of information that expands one’s view of the marketplace, which can be self-fulfilling in its limitation.
•
Customer Relationship Management
Quality Assurance & Total Quality Management
Sales & Marketing Management
Reference
Professional

This is the true story of how, armed with only Lean improvement methodologies, a specially trained Toyota Lean expert purchased a business he knew nothing about, applied Lean techniques, and succeeded in doubling sales and increasing profitability, before he finally sold the thriving business. With humility and humor, the author recounts his successes and failures, introduces his key employees and their struggles with change, and provides motivation and simple ideas for all readers looking to improve their businesses. He captures key points highlighted in text boxes and includes illustrative photos and examples of Lean tools at work.
•
Lean Manufacturing
Reference

Written by a leader in Lean implementation with more than 30 years of experience, this book provides the knowledge necessary to both assess and improve safety programs by using Lean tools and techniques. The text focuses on cultural change, leadership, improvement methodologies, investigations designed to get at root causes, and the standards and metrics required to maintain and track a fluid approach to safety. The author takes lessons learned from Lean and applies them to the building of a world-class safety-first organization.
•
Facilities Management
Health & Safety
Lean Manufacturing
Reference

Sharing crucial tips for developing, measuring, and using Critical Success Factors (CSFs), this book simplifies the identification, measurement, and use of CSFs to successfully implement strategies, manage projects, and improve processes. It provides effective measurement techniques for tracking progress, highlighting problem areas, and facilitating improvements. The first part of this reference book covers the background of CSFs, and Rockart's CSF Method in particular, along with two powerful techniques for identifying external CSFs, and a simple process to generate internal CSFs. The second part addresses specific applications of CSFs, from strategic planning to individual pursuits.
•
Business Information Systems
Lean Manufacturing
Reference