Computer Telephony Integration, Second Edition

Communications and IT professionals are often asked to make decisions that affect telecommunications services and costs for years. Computer Telephony Integration, Second Edition reduces the anxiety involved in making those decisions by explaining convergence, telephony standards, powerful tools for call centers, IP telephony, infrastructure management tools, and advanced business applications using SS7 and its open system successors. The second edition has expanded chapters on security, cost management, call center technology, and IP telephony. Case studies provide a real world perspective on many of the newest CTI technologies. A basic primer is also provided for those new to the subject.
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Telecommunications
Networks
Reference
Professional