Most supply chains are not designed to handle reverse materials flows effectively. Introduction to Management of Reverse Logistics and Closed Loop Supply Chain Processes provides an overall treatment of CLSC and RL, a qualitative and quantitative presentation of the size and dimensions of the overall market and industry, and a look at future trends. It discusses key issues and trends in management and operation, strategic, tactical, and operational issues for implementation, and a pragmatic evaluation of the realities of running a CLSC or an RL business. This is a crucial resource for managers that wish to ensure a smooth flow of materials while extracting the maximum value from returned and end-of-life goods.
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Supply Chain Management
Lean Manufacturing
Reference
Professional

Managing High-Tech Services Using a CRM Strategy provides insight and workable solutions for service business management, derived from a logical and operational framework based upon the service market, not the traditional product-based business model. It covers the entire concept of service business management, focusing on CRM technology applied to marketing issues and new strategic directions. Through a combination of theory, structural dynamics, case studies, examples, state-of-the-art assessments, and market research results, this book provides a clear presentation and workable strategies for managing, marketing, and selling service in a variety of different business markets and situations.
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Sales & Marketing Management
Customer Relationship Management
Management of IT
Reference
Professional