Business managers have long known the power of the Balanced Scorecard in executing corporate strategy. This volume shows project managers how they too can use this framework to meet strategic objectives. It supplies valuable insight into the project management process as a whole as well as detailed explanations on how to implement the balanced scorecard to measure and manage performance and projects. It investigates numerous sample scorecards, metrics, and techniques and includes a plethora of resources in its appendices and on the accompanying CD, including instructions for developing a measurement program, a full metrics guide, a sample project plan, and a set of project management fill-in forms.
•
Management of IT
Software Engineering & Systems Development
Engineering Project Management
Reference

Helping IT managers and marketing managers get up to speed, quickly and easily, on what’s needed to develop effective marketing campaigns, Marketing IT Products and Services focuses on the unique issues involved in the marketing of IT products and services. This one-stop resource provides everything needed to understand the roles, responsibilities, and management techniques essential for the development of successful strategies. A CD-ROM with time-saving templates and forms is also included. Templates and forms include customer and competitor analysis surveys, sample press releases, letters of agreement, demographic and target market worksheets, and cost benefit forms.
•
Management of IT
Software Engineering & Systems Development
Sales & Marketing Management
Reference

Leading IT Projects: The IT Manager’s Guide provides a detailed roadmap for project success. It reviews the technical aspects of project management—focusing on the human side of project management—including leadership skills, team building, and promoting creativity. Overall, it facilitates an extensive understanding of the planning, monitoring, and control of the people, process, and events that occur as a computer system evolves from preliminary concept to operational implementation.
•
Engineering Project Management
Management of IT
Software Engineering & Systems Development
Reference
Professional

Many IT experts are beginning to see signs of the end of the operating system as the cornerstone of desktop software. From a strategic as well as a tactical perspective, X Internet: The Executable and Extendable Internet thoroughly defines and describes in detail this new paradigm that is replacing the operating system as the key platform in delivering applications to the desktop. This book provides an in-depth discussion of the importance of X-internet to organizations, showing them how to profit from its use. It also provides a tutorial-based approach to creating X-internet applications, using software engineering methodologies and principles to facilitate understanding of this new subject area.
•
Internet & Multimedia
Management of IT
Software Engineering & Systems Development
Reference
Professional

Delineating the strategic use of the information intelligence processes -- business intelligence, content management, and knowledge management - this book explores every facet of these three subjects. The information provided enables readers to understand these sophisticated business concepts within the framework of information technology. The author discusses creation, protection, development, sharing, and management of information and intellectual assets through the use of business intelligence and other knowledge sharing and analytical techniques. The book includes tables, figures, and 13 appendices that contain essential guides, templates, checklists, and more.
•
Management of IT
Business Information Systems
Databases
Reference
Professional

Thoroughly explaining the concept of the scorecard framework from both the corporate and IT perspectives, Implementing the IT Balanced Scorecard: Aligning IT with Corporate Strategy lays the groundwork for implementation of the scorecard approach. It provides examples, case studies, histories, and current research, offering insight into performance measurement and management, continuous process improvement, benchmarking, metrics selection, and people management. This volume also discusses how to integrate all of these concepts into the four perspectives of the balanced scorecard. The book presents a one-stop-shopping "how-to" approach that leads to organizational success.
•
Management of IT
Business Information Systems
Engineering Project Management
Reference
Professional

Software Configuration Management discusses the CM framework from a standards viewpoint, using original DoD standards to describe elements of configuration management within a software engineering perspective. The first section contains 14 chapters that explain every facet of configuration management related to software engineering. The second section consists of 25 appendices with many valuable real world CM templates. The book covers everything from CM planning to configuration identification, verification and auditing. This volume is a sourcebook of techniques, templates, and best practices in the field, providing software engineers and systems developers with what they need to run a successful CM program.
•
Software Engineering & Systems Development
Reference
Professional

This text is the successor to the best-selling Software Engineering Productivity Handbook. Meticulously researched and filled with practical step-by-step instructions, it covers the full spectrum of software engineering methodologies, techniques, and tools and explains how to reach the goals of quality management in a software-engineering environment. Written by an expert with more than 25 years of practical experience, the handbook includes more than 65 field-tested how-to chapters covering the techniques needed to install and implement quality and productivity programs. The handbook also contains 19 appendices containing complete examples that illustrate important software engineering techniques.
•
Software Engineering & Systems Development
Computer Science (General)
Computer Engineering
Reference
Professional

Internet Management is an encyclopedia of Internet management know-how. Over the course of 50 chapters, leading experts provide advice on everything from choosing the right Web database to finding a reliable Web consultant, and the implications of using CGI to the pros and cons of using GIF. It fills a long-standing gap in the literature, focusing exclusively on the management aspects of Internet development and maintenance. Throughout the book, coverage is supplemented with helpful examples, fascinating and instructive case studies, and hundreds of illustrations.
• Best Practices
Management of IT
Networks
Internet & Multimedia
Reference
Professional

The calculus of IT support for the banking, securities and insurance industries has changed dramatically and rapidly over the past few years. Unheard of just a few years ago, corporate intranets are now used for everything from job postings to enhanced team communications. Whole new departments are being created to support e-commerce. And the Internet/Intranet/Extranet triple-whammy is the most critical component of most financial IT shops. At the same time, intelligent agents stand ready to take on such diverse functions as customer profiling and data mining.
•
Management of IT
Business Information Systems
Software Engineering & Systems Development
Reference
Professional