Emphasizing the power of up-front planning techniques to prevent projects from imploding, this book explains the tools and concepts of Design for Six Sigma (DFSS) in an easy to understand style. By adding a layer of statistical methods and tools to the front-end of a project, DFSS augments the standard Six Sigma process to ensure that a project fully meets the customers' needs so that delays caused by new requirements and rework after implementation are either eliminated or substantially reduced. Detailed case studies demonstrate project management fundamentals and common pitfalls to translate concepts into practical applications.
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Management of IT
Software Engineering & Systems Development
Engineering Project Management
Reference

Revised and updated, this second edition clearly explains Six Sigma concepts and their application, maps Six Sigma concepts and tools to all aspects of system development, and proposes the use of Six Sigma tools to evaluate and improve the overall performance of the IT department. In addition to classic Six Sigma, the book introduces Design for Six Sigma (DFSS) and illustrates when and how its tools and techniques can be used to increase the robustness and reliability of a new system. It also shows how the judicious application of lean tools can reduce the complexity of IT processes.
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Software Engineering & Systems Development
Management of IT
Quality Assurance & Total Quality Management
Reference
Professional

Successful Packaged Software Implementation guides IT departments through the selection and implementation of packaged software, pointing out potential pitfalls and how to avoid them. Offering a step-by-step approach, this volume begins with an assessment as to whether packaged software is the correct solution. It then analyzes the product selection and contract negotiation processes before addressing the technical details of installation and configuration. Although focusing primarily on acquiring, installing, and implementing applications software (the most complex category of software from an IT manager's viewpoint) this book also is applicable to shrink-wrapped and system software.
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Software Engineering & Systems Development
Operations Management
Management of IT
Reference
Professional