Lean Six Sigma for the Office

Historically, the integration of manufacturing methodologies into the office environment has proven problematic. As a solution, Six Sigma guru James Martin presents proven modifications that can be properly deployed in offices, particularly those offices involved with global operations. Making use of kaizen and Six Sigma concepts, along with lean manufacturing principles, Lean Six Sigma for the Office instructs managers on how they can improve operational efficiency and increase customer satisfaction. Utilizing summarizing tables and operational roadmaps, he demonstrates how simple and standardized processes can be adopted to improve efficiency and eliminate costly mistakes.
•
Lean Manufacturing
Reference
Professional